Australian Skin Clinics Castle Hill

My second time seeing Anita for a body treatment (fat freezing) and I’m obsessed! The staff here are all amazing and they are so welcoming! Anita’s expertise in this field is extensive and I trust her opinion. She has taken excellent care of me from the beginning and I wouldn’t go anywhere else 👍🏽 Booked in my next appointment!! …

I visited the Australian Skin Clinics at Castle Hill with hopes of receiving professional and attentive care. However, I must express my deep disappointment with the service provided. Despite my openness to their expertise, it became increasingly clear that customer satisfaction was not at the forefront of their priorities. After not seeing the expected results within four sessions, I was persuaded to purchase an additional package rather than being offered a reassessment or a more tailored solution. This experience alone left me feeling undervalued as a customer, where it seemed monetary gain was given precedence over my personal outcome. Further compounding my dissatisfaction was an unfortunate incident involving a significant oversight with my payment. Upon my next visit, I was met with a distressing delay as staff were unable to locate the record of my transaction. This resulted in an extended wait of over thirty minutes, not to mention the additional time spent driving to and from the clinic, which culminated in the need to reschedule my appointment. Such an oversight in managing appointments and payments can erode the trust and comfort level that customers seek in service providers, particularly in the personal realm of skincare and well-being. While I am generally understanding of human error and procedural hiccups, I must assert that an establishment of such repute should hold itself to higher standards of customer service and operational efficiency. The time and trust invested by clients ought to be reciprocated with respect and due diligence.